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Return Policy

No returns accepted or refunds given on custom made items

Returns & refunds on ready made items - please contact me within 14 days of delivery.  Items are to be returned to PQ Soy Wax Candles within 21 days of receipt. A refund will be issued once the product is received in an unused, resellable condition by PQ Soy Wax Candles & not before.  If the item is not returned in such a state a refund will not be given.

Returns postage will be paid for by the customer.

Returns on damaged items - proof must be supplied by the customer that the item has been damaged during transit before any refunds will be considered by PQ Soy Wax Candles

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