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If you wish to return items bought via our website you have 14 days from the date of your purchase to do so, unfortunately we can’t offer you a refund or exchange over 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, such as earrings, lingerie etc.
Additional non-returnable items:
* Gift cards
* Personalised and Bespoke items
If you receive a damaged item please contact us immediately using our online returns process in the account menu in the footer of our website please do not return your item without telling us.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fabric-ation.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fabric-ation.co.uk and send your item to: Hereford House, 6 Edward Street, Leeds, LDS, LS2 7NT, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Hereford House, 6 Edward Street, Leeds, LDS, LS2 7NT, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We suggest you obtain proof of postage, or send your item tracked to ensure it reaches us, as we don’t guarantee that we will receive your returned item.
Cancelled Orders
As per the regulations detailed under the Consumer Contracts Regulations act (formerly Distance Selling Regulations, 2014) you have the right to cancel your Fabrication Crafts Ltd order for a full refund, unless the item is personalised or commissioned.
To cancel your order simply email info@fabric-ation.co.uk and we will endeavour to cancel it prior to it being shipped to you. Please note that if your order has already been processed and shipped, you will be liable for returning the order.
Class and Workshop Terms
Unfortunately classes and deposits are non refundable up to 7 days prior to the class. At the tutors discretion we may be able to refund 50% of the fees up to 14 days before the class date.
However if you find you cannot attend for any reason then you may pass on your booking to someone else but let us know first. We may also be able to transfer you to another class, or if the class is repeating another date
Most Classes need a minimum of 4 to run if we don’t reach that number we will cancel with 48 hrs notice and your money will be refunded, or we will give you the option to transfer to another class or date.
For Tutors
The cost of hiring a classroom area is £15ph for up to 6 students. The cost is higher for increased numbers so please ask. Please get in touch for available times and dates. This cost includes teas, coffee and biscuit refreshments
If you are running a class at our premises we will endeavour to do all we can to publicise the event for you. This includes taking bookings if you want us to, we will however pass on the booking fees to you. We can also add the classes to the website and in-house flyers for a small fee. You are responsible for promoting your event, and adding to listing sites
If you opt to take the bookings yourself, but fail to promote or generate enough students for the class to run, you are still liable for the hire of Fabrication for the day. A 50% deposit is needed to reserve the premises for your chosen date, which is non refundable.