Return Policy

If you wish to return items bought via our website you have 14 days from the date of your purchase to do so, unfortunately we can’t offer you a refund or exchange over 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, such as earrings, lingerie etc. Additional non-returnable items: * Gift cards * Personalised and Bespoke items If you receive a damaged item please contact us immediately, please do not return your item without telling us To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 14 days after delivery.

To return your product, you should mail your product to: Hereford House, 6 Edward Street, Leeds, LDS, LS2 7NT, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We suggest you obtain proof of postage, or send your item tracked to ensure it reaches us, as we don’t guarantee that we will receive your returned item.